FAQ
Answers to the most frequently asked questions. If you can’t find an answer to your question here contact us.
Where will I meet the driver at the airport?
The driver will be waiting for you at the arrival gate on the right side next to Starbucks, holding a sign with our logo on it.
What if I can’t find my driver?
If you can’t locate your driver, call the 24/7 contact number provided with the confirmation email and you’ll be directed to the meeting point.
What happens if my flight is delayed or cancelled?
All flights are monitored for delays, to ensure your driver will be waiting for you at the correct time. In the case that your flight is delayed, your booking will be automatically updated to the arrival time of your flight.
Can I cancel or make changes to my reservation?
You can cancel or make changes to your reservation up to 12 hours prior to your booking via email. For details of our cancellation policy please see our T&C’s.
How long will the driver wait for us to clear customs, immigration and baggage claim?
The driver will normally wait up to 30 minutes after your flight has landed before making enquiries and calling the mobile number you’ve provided. After this time and if there is no sign of the passenger the driver will leave the airport. If you are delayed in customs, immigration, baggage collection or lost luggage please call the 24/7 number provided to ensure that your driver will wait.
Do you provide child seats?
Child and baby seats are available free of charge upon request. Please specify age of children when requesting a child seat, so that the appropriate seat is provided.
Is the price per person, or per vehicle?
The prices quoted are per person, not per vehicle.
Are there any extra charges?
The price you see on the booking form is the price you pay, there are no hidden extras. Our fares are fixed, all inclusive and are not affected by traffic jams or diversions.
What is the difference between Shuttle and Private transfer?
Shuttle (shared) transfer is a service with two or more stops to your chosen destination point. The shuttle service is usually shared with other passengers, not of your party and the price is usually per passenger. Private Transfer service is for you (your party) only and prices for private transfers are per vehicle, not per passenger.
Do I have to tip the driver?
Tips are not compulsory, however if you are happy with the service and would like to tip the driver, the amount of the tip should be according to the level of service. Whether you decide to tip the driver or not is entirely up to you.
How can I make a reservation?
The easiest way to make a reservation is via the secure online booking form.
Alternatively please email us with the required information above and we’ll send you the reservation summary for your approval.
